If your Smart Pages content failed to publish to Walmart, you'll need to contact Walmart Seller Support directly to investigate and resolve the issue. This article walks you through how to submit a support case from within your Walmart Seller Center account.
Before You Begin
Have the following information ready — it will help Walmart's support team resolve your case faster:
Your Walmart Seller Center account email
The Item ID(s) or SKU(s) affected
A brief description of the issue (e.g., "Product title/description failed to update")
The approximate date the issue occurred
Steps to Open a Support Case in Walmart Seller Center
1. Log in to Seller Center Go to seller.walmart.com and sign in to your account.
2. Click on Your Account Name or the Help Icon In the top-right corner, click your account name or look for the Help or Support option in the navigation menu.
3. Navigate to Partner Support From the dropdown or Help menu, select Partner Support or Contact Support. This takes you to the Walmart Seller Support portal.
4. Click "New Case" or "Submit a Case" On the Partner Support page, click the New Case or Submit a Case button to open a support request form.
5. Select the Issue Category Choose the category that best fits your issue. For content-related problems, select:
Item Setup & Catalog → then choose Item Content or Item Update Issue
6. Fill Out the Case Form Provide the following details:
Subject: Smart Pages content failed to publish — [Item ID/SKU]
Description: Explain that product content (title, bullets, description) submitted via a third-party optimization tool failed to go live on the listing. Include the Item ID or SKU, the content type that failed (e.g., title, key features, description), and when the issue occurred.
Tip: The more detail you include upfront, the faster Walmart's team can act. Avoid vague descriptions like "my listing didn't update" — instead, specify exactly what content was supposed to change and what it currently shows.
7. Attach Supporting Files (Recommended) If you have a spreadsheet or feed file showing the content that was submitted, attach it to the case. Walmart support may request this to verify the submission.
8. Submit Your Case Review your information and click Submit. You'll receive a case number by email. Keep this for your records and use it in any follow-up communications.
Checking the Status of Your Case
Log back in to seller.walmart.com
Navigate to Partner Support from the menu
Click My Cases or View Open Cases to see the current status of your request
You can add comments or attachments to an open case from this view
Tips for Faster Resolution
Include the Item ID. Walmart support needs this to locate the specific listing in their system.
Mention the content type. Specify whether it's the title, key features (bullets), product description, or images that failed to update.
Note the publish date. If you know when the content was submitted, include that in your case description.
Follow up if needed. Walmart cases can take 2–5 business days. If you haven't heard back, reply to your case email or add a comment in the portal.
Need More Help?
If your issue is still unresolved after contacting Walmart Seller Support, reach out to our support team and we'll assist you in escalating the case.